Rewards Policy - Dhan Guru

Welcome to the Dhan Guru Rewards Policy. This policy outlines how our coin system works, the rules for redeeming rewards, eligibility criteria, and our dispute resolution process. By using the Dhan Guru app, you agree to abide by this Rewards Policy.

Important Note: Dhan Guru is primarily an educational and entertainment platform. The rewards system is designed to enhance user engagement and provide additional value. Reward availability and redemption options are subject to change based on business conditions and partnerships.

1. Coin System

Dhan Guru uses a virtual coin system within the app. These coins have no monetary value outside of the app and cannot be transferred, sold, or exchanged for cash except through our official redemption process.

1.1 Earning Coins

Users can earn coins through the following activities:

Quiz Participation: Completing quizzes and answering questions correctly.
Daily Login: Logging into the app daily.
Watching Rewarded Ads: Viewing optional video advertisements.
Referrals: Inviting friends to download and use the app.
Special Events: Participating in limited-time events and promotions.

1.2 Coin Value

The value of coins in relation to rewards is determined solely by Dhan Guru and may change over time. We will make reasonable efforts to notify users of significant changes to the coin value system.

2. Redemption Rules

The following rules govern the redemption of coins for rewards:

2.1 Minimum Redemption

Each reward category has a minimum coin requirement for redemption. These minimums are displayed within the app and may vary by reward type.

2.2 Reward Availability

Rewards are subject to availability. Dhan Guru does not guarantee that specific rewards will always be available. We reserve the right to add, modify, or remove reward options at any time.

2.3 Redemption Process

To redeem coins for rewards:

Navigate to the Rewards section in the app
Select an available reward option
Confirm that you have sufficient coins
Complete any required verification steps
Submit your redemption request

2.4 Processing Time

Redemption requests are typically processed within 7-14 business days. Processing times may vary based on the reward type and verification requirements.

2.5 Redemption Limits

To ensure fair usage of our platform, we implement the following limits:

Maximum of 3 redemption requests per user per month
Maximum value of rewards per user per month as determined by current app policy
Additional limits may apply during promotional periods

3. Eligibility Criteria

To be eligible for redeeming rewards, users must meet the following criteria:

3.1 Account Requirements

Have a valid Dhan Guru account with Google Sign-In
Account must be at least 7 days old
User must have completed at least 10 quizzes
User must have a valid email address for communication

3.2 Geographic Restrictions

Dhan Guru is currently available only in India. Users must be physically located in India to redeem rewards. Certain rewards may have additional geographic restrictions based on service provider limitations.

3.3 Age Requirements

Users must be at least 16 years of age to redeem rewards. Users under 18 years of age must have parental consent.

3.4 Compliance

Users must comply with our Terms of Service, Privacy Policy, and this Rewards Policy. Any violation may result in disqualification from the rewards program.

4. Reward Categories

Dhan Guru offers various reward categories, which may include but are not limited to:

4.1 Digital Rewards

Mobile Recharges: Prepaid mobile balance for select Indian carriers.
Gift Cards: Digital gift cards for popular online retailers.
Subscription Credits: Credits toward select digital subscriptions.

4.2 Coupons and Discounts

Partner Discounts: Special offers from our partner businesses.
Promotional Codes: Discount codes for online shopping.

4.3 In-App Benefits

Premium Features: Access to special app features.
Ad-Free Experience: Temporary removal of advertisements.

Note: All reward categories are examples and subject to availability. The specific rewards offered may change over time based on partnerships and business conditions.

5. Verification Process

To ensure the integrity of our rewards system and prevent fraud, we implement a verification process for redemptions:

5.1 Identity Verification

For certain high-value rewards, we may require additional identity verification, which may include:

Confirmation of email address
Mobile number verification
Additional documentation in rare cases

5.2 Activity Review

We reserve the right to review account activity for signs of fraudulent behavior, including but not limited to:

Unusual patterns of coin accumulation
Multiple accounts from the same device
Use of automated systems or bots
Exploitation of technical glitches

6. Dispute Resolution

If you encounter issues with the redemption process or believe there has been an error, please follow our dispute resolution process:

6.1 Reporting a Problem

To report a problem with a redemption:

Contact our support team at rewards@dhanguru.com within 30 days of the redemption request
Include your account email, redemption date, and a detailed description of the issue
Provide any relevant screenshots or evidence

6.2 Resolution Timeline

We aim to resolve all disputes within 15 business days of receiving a complete report. Complex cases may require additional time.

6.3 Resolution Outcomes

Possible outcomes of the dispute resolution process include:

Fulfillment of the original reward
Replacement with an alternative reward of equal value
Return of coins to the user's account
Determination that the redemption was properly processed

7. Modifications to the Rewards Policy

Dhan Guru reserves the right to modify this Rewards Policy at any time. Changes will be effective upon posting the updated policy in the app and on our website. Significant changes will be communicated to users via email or in-app notifications.

Continued use of the app after changes to the Rewards Policy constitutes acceptance of the modified terms.

8. Termination of Rewards Program

Dhan Guru reserves the right to suspend or terminate the rewards program at any time. In the event of termination:

We will provide at least 30 days' notice to users
Users will have the opportunity to redeem existing coins during the notice period
Any unredeemed coins may be forfeited after the notice period

9. Contact Information

For questions about this Rewards Policy or assistance with rewards, please contact us:

Email: rewards@dhanguru.com

Final Note: Dhan Guru is committed to providing a fair and enjoyable rewards experience. We appreciate your understanding that rewards are subject to availability and business conditions. Our primary goal is to create an engaging educational platform, with rewards serving as an additional benefit to enhance your experience.